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Inquiry conversation is a common form of conversation that aims to complete the investigation (e.g., court hearing, medical consultation and police interrogation) during which a series of focus shifts occurs. While many models have been proposed to generate a smooth response to a given conversation history, neglecting the focus can limit performance in inquiry conversation where the order of the focuses plays there a key role. In this paper, we investigate the problem of response generation in inquiry conversation by taking the focus into consideration. We propose a novel Focus-aware Response Generation (FRG) method by jointly optimizing a multi-level encoder and a set of focal decoders to generate several candidate responses that correspond to different focuses. Additionally, a focus ranking module is proposed to predict the next focus and rank the candidate responses. Experiments on two orthogonal inquiry conversation datasets (judicial, medical domain) demonstrate that our method generates results significantly better in automatic metrics and human evaluation compared to the state-of-the-art approaches.

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ACL 2023

Focus-aware Response Generation in Inquiry Conversation

deep learning; nlp; response generation

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The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing.

Inquiry conversation is a common form of conversation that aims to complete the investigation (e.g., court hearing, medical consultation and police interrogation) during which a series of focus shifts occurs. While many models have been proposed to generate a smooth response to a given conversation history, neglecting the focus can limit performance in inquiry conversation where the order of the focuses plays there a key role. In this paper, we investigate the problem of response generation in inquiry conversation by taking the focus into consideration. We propose a novel Focus-aware Response Generation (FRG) method by jointly optimizing a multi-level encoder and a set of focal decoders to generate several candidate responses that correspond to different focuses. Additionally, a focus ranking module is proposed to predict the next focus and rank the candidate responses. Experiments on two orthogonal inquiry conversation datasets (judicial, medical domain) demonstrate that our method generates results significantly better in automatic metrics and human evaluation compared to the state-of-the-art approaches.

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poster

Byte-Pair Encoding (BPE) is a popular algorithm used for tokenizing data in NLP, despite being devised initially as a compression method.BPE appears to be a greedy algorithm at face value, but the underlying optimization problem that BPE seeks to solve has not yet been laid down.We formalize BPE as a combinatorial optimization problem.Via submodular functions, we prove that the iterative greedy version is a 1/*(1-e^(-))-approximation of an optimal merge sequence, where is the total backward curvature with respect to the optimal merge sequence.Empirically the lower bound of the approximation is 0.37.We provide a faster implementation of BPE which improves the runtime complexity from O(NM) to O(N log M), where N is the sequence length and M is the merge count.Finally, we optimize the brute-force algorithm for optimal BPE using memoization.

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A Formal Perspective on Byte-Pair Encoding

Recent developments of dense retrieval rely on quality representations of queries and contexts from pre-trained query and context encoders. In this paper, we introduce TOUR (Test-Time Optimization of Query Representations), which further optimizes instance-level query representations guided by signals from test-time retrieval results. We leverage a cross-encoder re-ranker to provide fine-grained pseudo labels over retrieval results and iteratively optimize query representations with gradient descent. Our theoretical analysis reveals that TOUR can be viewed as a generalization of the classical Rocchio algorithm for pseudo relevance feedback, and we present two variants that leverage pseudo-labels as hard binary or soft continuous labels. We first apply TOUR on phrase retrieval with our proposed phrase re-ranker, and also evaluate its effectiveness on passage retrieval with an off-the-shelf re-ranker. TOUR greatly improves end-to-end open-domain question answering accuracy, as well as passage retrieval performance. TOUR also consistently improves direct re-ranking by up to 2.0% while running 1.32.4x faster with an efficient implementation.

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Optimizing Test-Time Query Representations for Dense Retrieval

We present a reality check on large language models and inspect the promise of retrieval-augmented language models in comparison. Such language models are semi-parametric, where models integrate model parameters and knowledge from external data sources to make their predictions, as opposed to the parametric nature of vanilla large language models. We give initial experimental findings that semi-parametric architectures can be enhanced with views, a query analyzer/planner, and provenance to make a significantly more powerful system for question answering in terms of accuracy and efficiency, and potentially for other NLP tasks.

Reimagining Retrieval Augmented Language Models for Answering Queries

While large language models (LLMs) have proven to be effective on a large variety of tasks, they are also known to hallucinate information. To measure whether an LLM prefers factually consistent continuations of its input, we propose a new benchmark called FIB (Factual Inconsistency Benchmark) that focuses on the task of summarization. Specifically, our benchmark involves comparing the scores an LLM assigns to a factually consistent versus a factually inconsistent summary for an input news article. For factually consistent summaries, we use human-written reference summaries that we manually verify as factually consistent. To generate summaries that are factually inconsistent, we generate summaries from a suite of summarization models that we have manually annotated as factually inconsistent. A model's factual consistency is then measured according to its accuracy, i.e.\ the proportion of documents where it assigns a higher score to the factually consistent summary. To validate the usefulness of \benchmark, we evaluate 23 large language models ranging from 1B to 176B parameters from six different model families including BLOOM and OPT. We find that existing LLMs generally assign a higher score to factually consistent summaries than to factually inconsistent summaries. However, if the factually inconsistent summaries occur verbatim in the document, then LLMs assign a higher score to these factually inconsistent summaries than factually consistent summaries. We validate design choices in our benchmark including the scoring method and source of distractor summaries.

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Evaluating the Factual Consistency of Large Language Models Through News Summarization

Large Language Models (LLMs) have in recent years demonstrated impressive prowess in natural language generation. A common practice to improve generation diversity is to sample multiple outputs from the model. However, partly due to the inaccessibility of LLMs, there lacks a simple and robust way of selecting the best output from these stochastic samples. As a case study framed in the context of question generation, we propose two prompt-based approaches, namely round-trip and prompt-based score, to selecting high-quality questions from a set of LLM-generated candidates. Our method works without the need to modify the underlying model, nor does it rely on human-annotated references --- both of which are realistic constraints for real-world deployment of LLMs. With automatic as well as human evaluations, we empirically demonstrate that our approach can effectively select questions of higher qualities than greedy generation.

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Selecting Better Samples from Pre-trained LLMs: A Case Study on Question Generation

Task-Oriented Dialogue (TOD) systems are designed to carry out specific tasks by tracking dialogue states and generating appropriate responses to help users achieve defined goals. Recently, end-to-end dialogue models pre-trained based on large datasets have shown promising performance in the conversational system. However, they share the same parameters to train tasks of the dialogue system (NLU, DST, NLG), so debugging each task is challenging. Also, they require a lot of effort to fine-tune large parameters to create a task-oriented chatbot, making it difficult for non-experts to handle. Therefore, we intend to train relatively lightweight and fast models compared to PLM. In this paper, we propose an End-to-end TOD system with Task-Optimized Adapters which learn independently per task, adding only small number of parameters after fixed layers of pre-trained network. We also enhance the performance of the DST and NLG modules through reinforcement learning, overcoming the learning curve that has lacked at the adapter learning and enabling the natural and consistent response generation that is appropriate for the goal. Our method is a model-agnostic approach and does not require prompt-tuning as only input data without a prompt. As results of the experiment, our method shows competitive performance on the MultiWOZ benchmark compared to the existing end-to-end models. In particular, we attain state-of-the-art performance on the DST task of 2.2 dataset.

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Task-Optimized Adapters for an End-to-End Task-Oriented Dialogue System

This paper proposes a new method, OFA-OCR, to transfer multimodal pretrained models to text recognition. Specifically, we recast text recognition as image captioning and directly transfer a unified vision-language pretrained model to the end task. Without pretraining on large-scale annotated or synthetic text recognition data, OFA-OCR outperforms the baselines and achieves state-of-the-art performance in the Chinese text recognition benchmark. Additionally, we construct an OCR pipeline with OFA-OCR, and we demonstrate that it can achieve competitive performance with the product-level API.

Transferring General Multimodal Pretrained Models to Text Recognition

Multilingual Knowledge Graph Completion (mKGC) aim at solving queries in different languages by reasoning a tail entity thus improving multilingual knowledge graphs. Previous studies leverage multilingual pretrained language models (PLMs) and the generative paradigm to achieve mKGC. Although multilingual pretrained language models contain extensive knowledge of different languages, its pretraining tasks cannot be directly aligned with the mKGC tasks. Moreover, the majority of KGs and PLMs currently available exhibit a pronounced English-centric bias. This makes it difficult for mKGC to achieve good results, particularly in the context of low-resource languages. To overcome previous problems, this paper introduces global and local knowledge constraints for mKGC. The former is used to constrain the reasoning of answer entities , while the latter is used to enhance the representation of query contexts. The proposed method makes the pretrained model better adapt to the mKGC task. Experimental results on public datasets demonstrate that our method outperforms the previous SOTA on Hits@1 and Hits@10 by an average of 12.32% and 16.03%, which indicates that our proposed method has significant enhancement on mKGC.

Multilingual Knowledge Graph Completion from Pretrained Language Models with Knowledge Constraints

Explaining the black-box predictions of NLP models naturally and accurately is an important open problem in natural language generation. These free-text explanations are expected to contain sufficient and carefully-selected evidence to form supportive arguments for predictions. Thanks to the superior generative capacity of large pretrained language models (PLM), recent work built on prompt engineering enables explanations generated without specific training. However, explanations generated through single-pass prompting often lack sufficiency and conciseness, due to the prompt complexity and hallucination issues. To discard the dross and take the essence of current PLM's results, we propose to produce sufficient and concise explanations via the information bottleneck (EIB) theory. EIB regenerates explanations by polishing the single-pass output of PLM but retaining the information that supports the contents being explained by balancing two information bottleneck objectives. Experiments on two different tasks verify the effectiveness of EIB through automatic evaluation and thoroughly-conducted human evaluation.

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Explanation Regeneration via Information Bottleneck

Aspect sentiment quad prediction (ASQP) is a challenging yet significant subtask in aspectbased sentiment analysis as it provides a complete aspect-level sentiment structure. However, existing ASQP datasets are usually small and low-density, hindering technical advancement. To expand the capacity, in this paper, we release two new datasets for ASQP, which contain the following characteristics: larger size, more words per sample, and higher density. With such datasets, we unveil the shortcomings of existing strong ASQP baselines and therefore propose a unified one-step solution for ASQP, namely One-ASQP, to detect the aspect categories and to identify the aspectopinion-sentiment (AOS) triplets simultaneously. Our One-ASQP holds several unique advantages: (1) by separating ASQP into two subtasks and solving them independently and simultaneously, we can avoid error propagation in pipeline-based methods and overcome slow training and inference in generation-based methods; (2) by introducing sentiment-specific horns tagging schema in a token-pair-based two-dimensional matrix, we can exploit deeper interactions between sentiment elements and efficiently decode the AOS triplets; (3) we design "[NULL] token can help us effectively identify the implicit aspects or opinions. Experiments on two benchmark datasets and our released two datasets demonstrate the advantages of our One-ASQP. The two new datasets are publicly released at https://www.github.com/Datastory-CN/ASQP-Datasets.

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