Thailand

Creating effective and reliable task-oriented dialog systems (ToDSs) is challenging, not only because of the complex structure of these systems, but also due to the scarcity of training data, especially when several modules need to be trained separately, each one with its own input/output training examples. Data augmentation (DA), whereby synthetic training examples are added to the training data, has been successful in other NLP systems, but has not been explored as extensively in ToDSs. We empirically evaluate the effectiveness of DA methods in an end-to-end ToDS setting, where a single system is trained to handle all processing stages, from user inputs to system outputs. We experiment with two ToDSs (UBAR, GALAXY) on two datasets (MultiWOZ, KVRET). We consider three types of DA methods (word-level, sentence-level, dialog-level), comparing eight DA methods that have shown promising results in ToDSs and other NLP systems. We show that all DA methods considered are beneficial, and we highlight the best ones, also providing advice to practitioners. We also introduce a more challenging few-shot cross-domain ToDS setting, reaching similar conclusions.

ACL 2024

Comparing Data Augmentation Methods for End-to-End Task-Oriented Dialog Systems

ubar

kvret

galaxy

multiwoz

task-oriented dialog

data augmentation

The purpose of the AAAI conference is to promote research in artificial intelligence (AI) and scientific exchange among AI researchers, practitioners, scientists, and engineers in affiliated disciplines. 

AAAI 2021

poster

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The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

When first deploying an anomaly detection system, e.g., to detect out-of-scope queries in chatbots, there are no observed data, making data-driven approaches ineffective. Zero-shot anomaly detection methods offer a solution to such "cold-start" cases, but unfortunately they are often not accurate enough. This paper studies the realistic but underexplored $\textit{cold-start}$ setting where an anomaly detection model is initialized using zero-shot guidance, but subsequently receives a small number of contaminated observations (namely, that may include anomalies). The goal is to make efficient use of both the zero-shot guidance and the observations. We propose ColdFusion, a method that effectively adapts the zero-shot anomaly detector to contaminated observations. To support future development of this new setting, we propose an evaluation suite consisting of evaluation protocols and metrics.

From Zero to Hero: Cold-Start Anomaly Detection

Effective interlocutors account for the uncertain goals, beliefs, and emotions of others. But even the best human conversationalist cannot perfectly anticipate the trajectory of a dialogue. How well can language models represent inherent uncertainty in conversations? We propose FortUne Dial, an expansion of the long-standing ``conversation forecasting'' task: instead of just accuracy, evaluation is conducted with uncertainty-aware metrics, effectively enabling abstention on individual instances. We study two ways in which language models potentially represent outcome uncertainty (internally, using scores and directly, using tokens) and propose fine-tuning strategies to improve calibration of both representations. Experiments on eight difficult negotiation corpora demonstrate that our proposed fine-tuning strategies (a traditional supervision strategy and an off-policy reinforcement learning strategy) can calibrate smaller open-source models to compete with pre-trained models 10x their size.

Deal, or no deal (or who knows)? Forecasting Uncertainty in Conversations using Large Language Models

Benchmarks have been essential for driving progress in machine learning. A better understanding of LLM capabilities on real world tasks is vital for safe development.
Designing adequate LLM benchmarks is challenging: Data from real-world tasks is hard to collect, public availability of static evaluation data results in test data contamination and benchmark overfitting, and periodically generating new evaluation data is tedious and may result in temporally inconsistent results. 
We introduce HelloFresh, based on continuous streams of real-world data generated by intrinsically motivated human labelers. 
It covers recent events from X (formerly Twitter) community notes and edits of Wikipedia pages, mitigating the risk of test data contamination and benchmark overfitting.
Any X user can propose an X note to add additional context to a misleading post (formerly tweet); if the community classifies it as helpful, it is shown with the post. 
Similarly, Wikipedia relies on community-based consensus, allowing users to edit articles or revert edits made by other users.
Verifying whether an X note is helpful or whether a Wikipedia edit should be accepted are hard tasks that require grounding by querying the web.
We backtest state-of-the-art LLMs supplemented with simple web search access and find that HelloFresh yields a temporally consistent ranking.
To enable continuous evaluation on Hellofresh, we host a public leaderboard and periodically updated evaluation data at https://tinyurl.com/hello-fresh-LLM.

HelloFresh: LLM Evalutions on Streams of Real-World Human Editorial Actions across X Community Notes and Wikipedia edits

Data scarcity and the modality gap between the speech and text modalities are two major obstacles of end-to-end Speech Translation (ST) systems, thus hindering their performance. Prior work has attempted to mitigate these challenges by leveraging external MT data and optimizing distance metrics that bring closer the speech-text representations. However, achieving competitive results typically requires some ST data. For this reason, we introduce ZeroSwot, a method for zero-shot ST that bridges the modality gap without any paired ST data. Leveraging a novel CTC compression and Optimal Transport, we train a speech encoder using only ASR data, to align with the representation space of a massively multilingual MT model. The speech encoder seamlessly integrates with the MT model at inference, enabling direct translation from speech to text, across all languages supported by the MT model. Our experiments show that we can effectively close the modality gap without ST data, while our results on MuST-C and CoVoST demonstrate our method's superiority over not only previous zero-shot models, but also supervised ones, achieving state-of-the-art results.

Pushing the Limits of Zero-shot End-to-End Speech Translation

We propose a novel VQA dataset, BloomVQA, to facilitate comprehensive evaluation of large vision-language models on comprehension tasks. Unlike current benchmarks that often focus on fact-based memorization and simple reasoning tasks without theoretical grounding, we collect multiple-choice samples based on picture stories that reflect different levels of comprehension, as laid out in Bloom's Taxonomy, a classic framework for learning assessment widely adopted in education research. Our data maps to a novel hierarchical graph representation which enables automatic data augmentation and novel measures characterizing model consistency. We perform graded evaluation and reliability analysis on recent multi-modal models. In comparison to low-level tasks, we observe decreased performance on tasks requiring advanced comprehension and cognitive skills with up to 38.0% drop in VQA accuracy. In comparison to earlier models, GPT-4V demonstrates improved accuracy over all comprehension levels and also shows a tendency of bypassing visual inputs especially for higher-level tasks. Current models also show consistency patterns misaligned with human comprehension in various scenarios, demonstrating the need for improvement based on theoretically-grounded criteria. The dataset can be accessed at https://huggingface.co/datasets/ygong/BloomVQA.

BloomVQA: Assessing Hierarchical Multi-modal Comprehension

Temporal knowledge graph (TKG) reasoning has two settings: interpolation reasoning and extrapolation reasoning. Both of them draw plenty of research interest and have great significance. Methods of the former de-emphasize the temporal correlations among facts sequences, while methods of the latter require strict chronological order of knowledge and ignore inferring clues provided by missing facts of the past. These limit the practicability of TKG applications as almost all of the existing TKG reasoning methods are designed specifically to address either one setting. To this end, this paper proposes an original Temporal PAth-based Reasoning (TPAR) model for both the interpolation and extrapolation reasoning settings. TPAR performs a neural-driven symbolic reasoning fashion that is robust to ambiguous and noisy temporal data, and with fine interpretability as well. Comprehensive experiments show that TPAR outperforms SOTA methods on the link prediction task for both the interpolation and the extrapolation settings. A novel pipeline experimental setting is designed to evaluate the performances of SOTA combinations and the proposed TPAR towards interpolation and extrapolation reasoning. And more diverse experiments are conducted to show the robustness and interpretability of TPAR.

A Unified Temporal Knowledge Graph Reasoning Model Towards Interpolation and Extrapolation

This paper highlights the importance of personalization in large language models and introduces the LaMP benchmark --- a novel benchmark for training and evaluating language models for producing personalized outputs. LaMP offers a comprehensive evaluation framework with diverse language tasks and multiple entries for each user profile. It consists of seven personalized tasks, spanning three text classification and four text generation tasks. We additionally propose two retrieval augmentation approaches that retrieve personal items from each user profile for personalizing language model outputs. To this aim, we study various retrieval models, including term matching, semantic matching, and time-aware methods. Extensive experiments on LaMP for zero-shot and fine-tuned language models demonstrate the efficacy of the proposed retrieval augmentation approach and highlight the impact of personalization in various natural language tasks.

LaMP: When Large Language Models Meet Personalization

Internet memes have become a powerful means for individuals to express emotions, thoughts, and perspectives on social media. While often considered as a source of humor and entertainment, memes can also disseminate hateful content targeting individuals or communities. Most existing research focuses on the negative aspects of memes in high-resource languages, overlooking the distinctive challenges associated with low-resource languages like Bengali (also known as Bangla). Furthermore, while previous work on Bengali memes has focused on detecting hateful memes, there has been no work on detecting their targeted entities. To bridge this gap and facilitate research in this arena, we introduce a novel multimodal dataset for Bengali, BHM (Bengali Hateful Memes). The dataset consists of 7,148 memes with Bengali as well as code-mixed captions, tailored for two tasks: (i) detecting hateful memes, and (ii) detecting the social entities they target (i.e., Individual, Organization, Community, and Society). To solve these tasks, we propose DORA (Dual cO-attention fRAmework), a multimodal deep neural network that systematically extracts the significant modality features from the memes and jointly evaluates them with the modality-specific features to understand the context better. Our experiments show that DORA is generalizable on other low-resource hateful meme datasets and outperforms several state-of-the-art rivaling baselines.

Deciphering Hate: Identifying Hateful Memes and Their Targets

To address the global issue of online hate, hate speech detection (HSD) systems are typically developed on datasets from the United States, thereby failing to generalize to English dialects from the Majority World. Furthermore, HSD models are often evaluated on non-representative samples, raising concerns about overestimating model performance in real-world settings. In this work, we introduce NaijaHate, the first dataset annotated for HSD which contains a representative sample of Nigerian tweets. We demonstrate that HSD evaluated on biased datasets traditionally used in the literature consistently overestimates real-world performance by at least two-fold. We then propose NaijaXLM-T, a pretrained model tailored to the Nigerian Twitter context, and establish the key role played by domain-adaptive pretraining and finetuning in maximizing HSD performance. Finally, owing to the modest performance of HSD systems in real-world conditions, we find that content moderators would need to review about ten thousand Nigerian tweets flagged as hateful daily to moderate 60\% of all hateful content, highlighting the challenges of moderating hate speech at scale as social media usage continues to grow globally. Taken together, these results pave the way towards robust HSD systems and a better protection of social media users from hateful content in low-resource settings.

NaijaHate: Evaluating Hate Speech Detection on Nigerian Twitter Using Representative Data

Scientific Natural Language Inference (NLI) is the task of predicting the semantic relation between a pair of sentences extracted from research articles. The automatic annotation method based on distant supervision for the training set of SciNLI, the first and most popular dataset for this task, results in label noise which inevitably degenerates the performance of classifiers. In this paper, we propose a novel co-training method that assigns weights based on the training dynamics of the classifiers to the distantly supervised labels, reflective of the manner they are used in the subsequent training epochs. That is, unlike the existing semi-supervised learning (SSL) approaches, we consider the historical behavior of the classifiers to evaluate the quality of the automatically annotated labels. Furthermore, by assigning importance weights instead of filtering out examples based on an arbitrary threshold on the predicted confidence, we maximize the usage of automatically labeled data, while ensuring that the noisy labels have a minimal impact on model training. The proposed method obtains an improvement of 1.5% in Macro F1 over the distant supervision baseline, and substantial improvements over several other strong SSL baselines. We make our code and data available on Github.

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From Zero to Hero: Cold-Start Anomaly Detection

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