Thailand

Accurate and interpretable user satisfaction estimation (USE) is critical for understanding, evaluating, and continuously improving conversational systems. Users express their satisfaction or dissatisfaction with diverse conversational patterns in both general-purpose (ChatGPT and Bing Copilot) and task-oriented (customer service chatbot) conversational systems. Existing approaches based on featurized ML models or text embeddings fall short in extracting generalizable patterns and are hard to interpret. In this work, we show that LLMs can extract interpretable signals of user satisfaction from their natural language utterances more effectively than embedding-based approaches. Moreover, an LLM can be tailored for USE via an iterative prompting framework using supervision from labeled examples. Our proposed method, Supervised Prompting for User satisfaction Rubrics (SPUR), not only has higher accuracy but is more interpretable as it scores user satisfaction via learned rubrics with a detailed breakdown.

ACL 2024

Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models

llm-based evaluator

user satisfaction estimation

conversational systems

### Welcome to 2025 Annual Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics

Welcome to the 2025 meeting of the Nations of the Americas Chapter of the Association for Computational Linguistics! I am proud to help organize the first NAACL conference to carry the new name of our organization, one that emphasizes inclusion for all of the Americas. I am also pleased to welcome you to Albuquerque, New Mexico, a state whose unique blend of cultural influences will make for an excellent backdrop for NAACL 2025, especially with this year’s special theme on NLP in a Multicultural World. 
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*- Colin Cherry, Google, NAACL 2025 General Chair* 

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NAACL 2025

Welcome to 2025 Annual Conference of the Nations of the Americas Chapter of the Association for Computational Linguistics

poster

### Welcome!
The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. Our Virtual Poster Sessions will take place online Thursday, August 22, 2024.

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The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

While large language models (LLMs) have been pre-trained on multilingual corpora, their performance still lags behind in most languages compared to a few resource-rich languages. One common approach to mitigate this issue is to translate training data from resource-rich languages into other languages and then continue training. However, using the data obtained solely relying on translation while ignoring the original capabilities of LLMs across languages is not always effective, which we show will limit the performance of cross-lingual knowledge transfer. In this work, we propose SDRRL, a method based on Self-Distillation from Resource-Rich Languages that effectively improve multilingual performance by leveraging the internal capabilities of LLMs on resource-rich languages. We evaluate on different LLMs (LLaMA-2 and SeaLLM) and source languages (English and French) across various comprehension and generation tasks, experimental results demonstrate that SDRRL can significantly enhance multilingual capabilities while minimizing the impact on original performance in resource-rich languages.

Enhancing Multilingual Capabilities of Large Language Models through Self-Distillation from Resource-Rich Languages

We introduce CHARM, the first benchmark for comprehensively and in-depth evaluating the commonsense reasoning ability of large language models (LLMs) in Chinese, which covers both globally known and Chinese-specific commonsense. We evaluated 7 English and 12 Chinese-oriented LLMs on CHARM, employing 5 representative prompt strategies for improving LLMs' reasoning ability, such as Chain-of-Thought. Our findings indicated that the LLM's language orientation and the task's domain influence the effectiveness of the prompt strategy, which enriches previous research findings. We built closely-interconnected reasoning and memorization tasks, and found that some LLMs struggle with memorizing Chinese commonsense, affecting their reasoning ability, while others show differences in reasoning despite similar memorization performance. We also evaluated the LLMs' memorization-independent reasoning abilities and analyzed the typical errors. Our study precisely identified the LLMs' strengths and weaknesses, providing the clear direction for optimization. It can also serve as a reference for studies in other fields. We will release CHARM at https://github.com/opendatalab/CHARM.

Benchmarking Chinese Commonsense Reasoning of LLMs: From Chinese-Specifics to Reasoning-Memorization Correlations

Datasets are foundational to many breakthroughs in modern artificial intelligence. Many recent achievements in the space of natural language processing (NLP) can be attributed to the fine-tuning of pre-trained models on a diverse set of tasks that enables a large language model (LLM) to respond to instructions. Instruction fine-tuning (IFT) requires specifically constructed and annotated datasets. However, existing datasets are almost all in the English language. In this work, our primary goal is to bridge the language gap by building a human-curated instruction-following dataset spanning 65 languages. We worked with fluent speakers of languages from around the world to collect natural instances of instructions and completions. Furthermore, we create the most extensive multilingual collection to date, comprising 513 million instances through templating and augmenting existing datasets across 114 languages. In total, we contribute three key resources: we develop and open-source the Aya Dataset, the Aya Collection, and the Aya Evaluation Suite. The Aya initiative also serves as a valuable case study in participatory research, involving collaborators from 119 countries. We see this as an important framework for future research collaborations that aim to bridge gaps in resources.

Aya Dataset: An Open-Access Collection for Multilingual Instruction Tuning

Recent research on sequence labelling has been exploring different strategies to mitigate the lack of manually annotated data for the large majority of the world languages. Among others, the most successful approaches have been based on (i) the crosslingual transfer capabilities of multilingual pre-trained language models (model-transfer), (ii) data translation and label projection (data-transfer) and (iii), prompt-based learning by reusing the mask objective to exploit the few-shot capabilities of pre-trained language models (few-shot). Previous work seems to conclude that model-transfer outperform data-transfer methods and that few-shot techniques based on prompting are superior to updating the model's weights via fine-tuning. In this paper we empirically demonstrate that, for Argument Mining, a sequence labelling task which requires the detection of long and complex discourse structures, previous insights on crosslingual transfer or few-shot learning do not apply. Contrary to previous work, we show that for Argument Mining data-transfer obtains better results than model-transfer and that fine-tuning outperforms few-shot methods. Regarding the former, the domain of the dataset used for data-transfer seems to be a deciding factor, while, for few-shot, the type of task (length and complexity of the sequence spans) and sampling method proves to be crucial.

Argument Mining in Data Scarce Settings: Cross-lingual Transfer and Few-shot Techniques

Text watermarking algorithms for large language models (LLMs) can effectively identify machine-generated texts by embedding and detecting hidden features in the text. Although the current text watermarking algorithms perform well in most high-entropy scenarios, its performance in low-entropy scenarios still needs to be improved. In this work, we opine that the influence of token entropy should be fully considered in the watermark detection process, $i.e.$, the weight of each token during watermark detection should be customized according to its entropy, rather than setting the weights of all tokens to the same value as in previous methods. Specifically, we propose \textbf{E}ntropy-based Text \textbf{W}atermarking \textbf{D}etection (\textbf{EWD}) that gives higher-entropy tokens higher influence weights during watermark detection, so as to better reflect the degree of watermarking. Furthermore, the proposed detection process is training-free and fully automated. From the experiments, we demonstrate that our EWD can achieve better detection performance in low-entropy scenarios, and our method is also general and can be applied to texts with different entropy distributions. Our code and data is available\footnote{\url{https://github.com/luyijian3/EWD}}. Additionally, our algorithm could be accessed through MarkLLM \cite{pan2024markllm}\footnote{\url{https://github.com/THU-BPM/MarkLLM}}.

An Entropy-based Text Watermarking Detection Method

Aspect Sentiment Quad Prediction (ASQP) aims to predict all quads (aspect term, aspect category, opinion term, sentiment polarity) for a given review, which is the most representative and challenging task in aspect-based sentiment analysis. A key challenge in the ASQP task is the scarcity of labeled data, which limits the performance of existing methods. To tackle this issue, we propose a self-training framework with a pseudo-label scorer, wherein a scorer assesses the match between reviews and their pseudo-labels, aiming to filter out mismatches and thereby enhance the effectiveness of self-training. We highlight two critical aspects to ensure the scorer's effectiveness and reliability: the quality of the training dataset and its model architecture. To this end, we create a human-annotated comparison dataset and train a generative model on it using ranking-based objectives. Extensive experiments on public ASQP datasets reveal that using our scorer can greatly and consistently improve the effectiveness of self-training. Moreover, we explore the possibility of replacing humans with large language models for comparison dataset annotation, and experiments demonstrate its feasibility. We will release our code and data via GitHub.

Self-Training with Pseudo-Label Scorer for Aspect Sentiment Quad Prediction

Recent studies have shown that Text-to-Image (T2I) model generations can reflect social stereotypes present in the real world. However, existing approaches for evaluating stereotypes have a noticeable lack of coverage of global identity groups and their associated stereotypes. To address this gap, we introduce the ViSAGe (Visual Stereotypes Around the Globe) dataset to enable the evaluation of known nationality-based stereotypes in T2I models, across 135 nationalities. We enrich an existing textual stereotype resource by distinguishing between stereotypical associations that are more likely to have visual depictions, such as 'sombrero', from those that are less visually concrete, such as 'attractive'. We demonstrate ViSAGe's utility through a multi-faceted evaluation of T2I generations. First, we show that stereotypical attributes in ViSAGe are thrice as likely to be present in generated images of corresponding identities as compared to other attributes, and that the offensiveness of these depictions is especially higher for identities from Africa, South America, and South East Asia. Second, we assess the 'stereotypical pull' of visual depictions of identity groups, which reveals how the 'default' representations of all identity groups in ViSAGe have a pull towards stereotypical depictions, and that this pull is even more prominent for identity groups from the Global South. CONTENT WARNING: Some examples contain offensive stereotypes.

ViSAGe: A Global-Scale Analysis of Visual Stereotypes in Text-to-Image Generation

Closed-source agents suffer from several issues such as a lack of affordability, transparency, and reproducibility, particularly on complex interactive tasks. This motivates the development of open-source alternatives. We introduce Lumos, one of the first frameworks for training open-source LLM-based agents. Lumos features a learnable, unified and modular architecture with a planning module that learns high-level subgoal generation, and a grounding module trained to translate these into the actions using various tools in the execution module. The design allows for modular upgrades and wider applicability to diverse interactive tasks. To foster generalizable agent learning, we collect large-scale, unified, and high-quality training annotations derived from diverse ground-truth reasoning rationales across various complex interactive tasks. On 9 datasets, Lumos exhibits several key advantages: (1) Lumos excels multiple larger open-source agents on the held-out datasets (unused for training) for each task type. Lumos even surpasses GPT agents on QA and web tasks; (2) Lumos outperforms open-source agents produced by chain-of-thoughts and unmodularized integrated training; and (3) Lumos effectively generalizes to unseen tasks, outperforming 33B-scale agents and domain-specific agents. Code and data will be released.

Agent Lumos: Unified and Modular Training for Open-Source Language Agents

Before being deployed for user-facing applications, developers align Large Language Models (LLMs) to user preferences through a variety of procedures, such as Reinforcement Learning From Human Feedback (RLHF) and Direct Preference Optimization (DPO). Current evaluations of these procedures focus on benchmarks of instruction following, reasoning, and truthfulness. However, human preferences are not universal, and aligning to specific preference sets may have unintended effects. We explore how alignment impacts performance along three axes of global representation: English dialects, multilingualism, and opinions from and about countries worldwide. Our results show that current alignment procedures create disparities between English dialects and global opinions. We find alignment improves capabilities in several languages. We conclude by discussing design decisions that led to these unintended impacts and recommendations for more equitable preference tuning. We make our code and data publicly available on Github.

Unintended Impacts of LLM Alignment on Global Representation

The field of sociolinguistics has studied factors affecting language use for the last century. Labov (1964) and Bernstein (1960) showed that socioeconomic class strongly influences our accents, syntax and lexicon. However, despite growing concerns surrounding fairness and bias in Natural Language Processing (NLP), there is a dearth of studies delving into the effects it may have on NLP systems. We show empirically that NLP systems’ performance is affected by speakers’ SES, potentially disadvantaging less-privileged socioeconomic groups. We annotate a corpus of 95K utterances from movies with social class, ethnicity and geographical language variety and measure the performance of NLP systems on three tasks: language modelling, automatic speech recognition, and grammar error correction. We find significant performance disparities that can be attributed to socioeconomic status as well as ethnicity and geographical differences. With NLP technologies becoming ever more ubiquitous and quotidian, they must accommodate all language varieties to avoid disadvantaging already marginalised groups. We argue for the inclusion of socioeconomic class in future language technologies.

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